Preston mental health center slammed for dirty plates and lack of emergency medicine

A rehabilitation center in Preston has been ordered to improve its service following a CQC inspection.

The Hamptons in Bamber bridgeis a high dependency rehab unit for men with mental health needs – accommodating patients aged 18-65. In a report released last week (October 21), it was given an ‘Improvement Required’ rating.

The centre, on Gough Lane, has 14 beds and at the time of the inspection in August all patients were detained under the Mental Health Act. The Hamptons were found to have pitfalls in lack of emergency medicine, staff training, and kitchen cleanliness.

Speaking to LancsLive, center bosses criticized – and appealed – aspects of the report.

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While inspectors generally found wards to be safe, mostly clean and well-equipped, there were no emergency drugs stored on the ward, meaning they did not meet standards requirements. of CQC quality. Patients also told inspectors there was a dirty dustpan and brush in the kitchen, as well as dirty crockery and cutlery, which meant people were at risk of infection.

Additionally, the kitchen was not included in the centre’s daily cleaning schedule, meaning it did not receive a regular cleaning, but rather three monthly deep cleanings. Later in the report, inspectors found that department officials failed to ensure branch and bank staff were fully onboarded into the department before starting their shifts.

Five of the 13 agency staff working at the time of the inspection were found to have no completed induction checklists on file. This meant the CQC was “not assured that staff had been inducted into the service and had the information needed to effectively support patients”.

As the center supports men with mental health issues, a requirement of the July 2022 Health and Care Act states that staff must undergo training on autism and learning disabilities, but no members staff had not completed it at the time of the inspection. In addition, the staff did not receive immediate training in resuscitation, which is a requirement of the UK Resuscitation Council.

However, despite this, the patients told the inspectors that it was the best service they had been to and given once with their appointed nurse. They also enjoyed their group outings, opportunities to cook and work around service, including cleaning up the garden.

A Hamptons spokesperson said, “Our team prides itself on providing first-class care in a controlled, comfortable environment for men experiencing a complex range of mental health issues. We work exceptionally hard to provide long-term support and specialist rehabilitation to our service users, empowering them to be the experts in their own mental health.

“We were delighted that in its latest inspection report, the Care Quality Commission (CQC) noted the positive feedback from our patients about the care we provide. The report also recognized our staff’s expertise in risk assessment and management, the strength of our protective practices and our processes for safe medication management.

“However, we were disappointed to read some of the negative comments from the CQC, much of which we maintain are disproportionate and misleading. We have therefore challenged the CQC’s most recent findings, which we believe do not truly reflect our hospital’s performance.

“Our team provided substantial evidence on record keeping, staffing and training of inspectors during their visit and immediately after, to allay their concerns. We also shared with the CQC our frustration with their lack of clarity regarding what was considered a mandatory training requirement.

“So far, we remain disappointed that the CQC has not addressed our legitimate concerns in these areas. As we continue to raise these concerns with the CQC regarding their recent inspection report, we continue to work hard to ensure that our record-keeping and training processes meet the high standards we hold ourselves to and which our patients and their families rightly deserve.Our priority remains the safety and support of the people we take care to achieve their goals.


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