‘Whatfix offers a simple and improved employee experience’
BENGALERU: Human Capital Management (HCM) solutions from Whatfix, a leader in digital adoption, have helped customers improve employee engagement, including easy access to workforce insights. In an email interaction, Supriya Goswami, VP of Product Marketing, Whatfix, responded to various issues. Excerpts:
Q: How do Whatfix solutions help empower employees with a personalized self-help knowledge center in work environments?
A: In today’s remote or hybrid work environments, employees can no longer turn to the person in the next cubicle, or easily reach out to a colleague to overcome obstacles while navigating through sophisticated software. At such a time, it becomes essential that we make support and assistance resources available when employees need them, enabling them to perform at their best.
Whatfix Self-Help offers context-sensitive help content based on the employee’s role and location in the app. In addition to a simple and enhanced employee experience, Whatfix’s real-time engagement streams, training and support are contextual to each employee’s role. With its content aggregation capability, existing content from knowledge repositories can be made accessible to the employee within the application through the self-help widget. Whatfix’s content mining mechanism extracts relevant content based on search keywords used by employees. Our self-help also “suggests” keywords based on what the employee types to make it easier for them to find content and the order of “Help” content in the self-help is more personalized for the employee at the over time, based on his research. behaviour.
Q: How can Whatfix improve employee data accuracy and compliance with company policies?
A: Today, new applications are purchased every day to solve business problems and so the number of data points has increased significantly. Therefore, organizations face the challenge of maintaining clean data. Gartner predicts that by this year, 70% of organizations will rigorously track data quality levels through metrics, improving it by 60% to significantly reduce operational risks and costs. Whatfix ensures the accuracy of an organization’s employee data and compliance with organizational policies using data entry recommendations, intelligent guidance, and data validation. Our smart tips offer recommendations and advice to the employee when entering data into forms. Another feature called Data Validation helps employees flag errors and ensures they are entering data in the correct format. Smart Nudges, also known as hints and contextual nudges, are triggered dynamically based on actions performed by employees in workflows. This helps employees carry out their processes more accurately.
Q: How does Whatfix drive employee engagement and HCM adoption?
A: In today’s hybrid world, one of the main challenges of hybrid working is seamless and continuous employee engagement. To overcome this challenge, it is crucial for organizations to ensure the autonomy and overall engagement of employees. The need of the hour for the HR team is to find a way to improve the employee experience with real-time guidance and personalized self-help. Whatfix provides a unified experience across multiple enterprise apps. Improved use of HR applications means more comprehensive employee data, enabling planning, forecasting, and more. more efficient. Our in-app notifications help communicate key messages, announcements and reminders to take certain time-limited actions. Integrations with analytics apps help customize in-app messaging for employee segments based on behavioral data and integration with survey tools enables a mechanism for continuous employee feedback.
Q: How can companies benefit from Whatfix’s effective onboarding and reinforcement training to empower employees?
A: A personalized onboarding experience helps employees showcase their strengths while getting started with an application. It helps employees with high-value features to instantly demonstrate the value of the application.
Real-time built-in guidance and contextual support from Whatfix reduces the time from onboarding to mastery. Our on-demand support helps reduce support requests and ongoing training helps improve knowledge retention, which improves usage of key features and application adoption.
Whatfix offers flexible solutions and measurably better ROI for your organization. It’s ideal for helping you get the most out of your software. Whatfix helps accelerate employee training and onboarding and solves both software and business process adoption.